tkbat Privacy Policy – How We Handle Your Personal Data

Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by tkbat ("Platform", "We", "Us", "Our") and applies to all personal data processed in connection with your use of the tkbat website at tkbat.bio, including the registration process, account management, betting and gaming activity, financial transactions, and any communications you have with our support team. By registering an account or using any service on tkbat, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

tkbat is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the information that is necessary to operate a safe, fair, and compliant online betting and casino platform for players in Bangladesh and to fulfil our legal obligations as a regulated service provider.

Information We Collect

tkbat collects personal data across five broad categories. We collect only what is necessary for each stated purpose and do not retain data longer than required. The following describes each category and what it includes:

How We Use Your Information

tkbat uses the personal data we collect strictly for the purposes described below. We do not use personal data for any purpose that is incompatible with the original purpose for which it was collected without your explicit prior consent.

• Account creation, authentication, and ongoing account management — including password resets, account status updates, and identity re-verification following a KYC request.
• Processing financial transactions — crediting deposits, processing withdrawal requests, handling bonus allocations, and maintaining an accurate transaction ledger for your account.
• Fulfilling legal and regulatory obligations — including anti-money laundering (AML) monitoring, Know Your Customer (KYC) verification, fraud detection, and reporting to relevant authorities where required by law.
• Delivering and improving the platform experience — including personalising game recommendations, optimising page load performance on Bangladeshi mobile networks, and resolving technical issues that affect your session.
• Responsible gaming monitoring — analysing behavioural and gaming data to identify patterns indicative of problem gambling and to proactively offer responsible gaming tools where appropriate.
• Customer support communications — using your contact details and account history to respond to enquiries, resolve disputes, and send service-related notifications (such as withdrawal confirmations and account alerts).

Legal Basis for Processing Personal Data

Every processing activity tkbat undertakes relies on at least one of the following legal grounds. We document our lawful basis for each processing activity and can provide this information upon request.

• Contractual necessity — processing required to perform the contract between tkbat and you as a registered player, including account setup, transaction processing, and game delivery.
• Legal obligation — processing required to comply with applicable law, including AML obligations, tax reporting requirements, and responses to lawful requests from regulatory or law-enforcement authorities.
• Legitimate interests — processing necessary for tkbat's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement analytics, where those interests are not overridden by your rights.
• Consent — where tkbat relies on your consent as the basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

Your Data Protection at a Glance

Sharing Your Personal Data

tkbat does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors) — strictly limited to the data required to authorise, settle, and record your specific financial transactions.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi and others) — a session token and anonymised player identifier are passed to game servers to enable game launches and record results. No financial or KYC data is passed to game providers.
• Fraud prevention and identity verification services — where tkbat uses a third-party service to verify identity documents submitted during KYC, that service receives only the document image and metadata required to perform the verification check.
• Regulatory and law-enforcement authorities — where tkbat is required by applicable law or a lawful order to disclose personal data, we will comply with that requirement. Where legally permissible, we will notify you of any such disclosure prior to making it.

Cookies and Tracking Technologies

tkbat uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session state, and analyse aggregate usage patterns to improve performance. Cookies are small text files stored on your device by your browser when you visit tkbat.bio.

tkbat uses the following categories of cookies. Essential cookies are deployed automatically as they are strictly necessary for the platform to function. Non-essential cookies are only deployed with your explicit consent:

• Essential cookies — strictly necessary for login sessions, account authentication, shopping basket/wallet state, and security token verification. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — aggregate, anonymised data about how players navigate tkbat (pages visited, time on page, referral source). Used to identify performance bottlenecks and improve the mobile experience on Bangladeshi networks.
• Preference cookies — store your language preference, display settings, and last-visited game category so the platform loads faster and feels familiar on return visits. Disabled if you decline non-essential cookies.
• Security cookies — used to detect and prevent fraudulent login attempts, cross-site request forgery (CSRF), and automated bot activity. These are classified as essential and cannot be disabled.

Data Retention Periods

tkbat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Active account data is retained for the lifetime of your account plus a minimum post-closure retention period required for legal, audit, and anti-money laundering compliance purposes. For most account types, this post-closure period is 5 years from the date of account closure. Financial transaction records are retained for a minimum of 5 years from the date of each transaction in accordance with applicable financial record-keeping requirements.

KYC documents submitted by players are retained for a minimum of 5 years from the date of submission. Anonymised behavioural and analytics data, which cannot be used to identify an individual, may be retained indefinitely for platform improvement purposes. If you request account closure, tkbat will delete or anonymise all personal data that is not subject to a legal retention requirement within 30 days of the closure being confirmed.

Your Rights Over Your Personal Data

As a registered player on tkbat, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid rights requests within 30 calendar days of receipt. In some cases, exercising a right may affect your ability to continue using the platform (for example, a right to erasure of essential account data may require closure of your account).

• Right of access — you may request a copy of all personal data tkbat holds about you, together with a summary of how it is used, where it was obtained, and with whom it has been shared.
• Right to rectification — if any personal data tkbat holds about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections (such as a name spelling error) can typically be resolved via the account settings page or by contacting support.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and consent was the lawful basis), or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations.
• Right to restriction — you may request that tkbat restrict the processing of your data in certain circumstances, for example while the accuracy of the data is being verified following a rectification request.
• Right to object — where tkbat processes your data on the basis of legitimate interests, you have the right to object to that processing. tkbat will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.

tkbat will not discriminate against you for exercising any of the above rights. Exercising a right will not affect the validity of any bets placed or transactions completed prior to the exercise of the right.

Security Measures

tkbat implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include 256-bit SSL/TLS encryption on all pages and data transmissions, server-side encryption of sensitive data fields at rest, role-based access controls that restrict employee access to personal data on a need-to-know basis, automated intrusion detection and anomaly monitoring, and regular security assessments of our platform infrastructure.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tkbat will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. We encourage all players to use a strong, unique password for their tkbat account and to contact support immediately if they suspect unauthorised account access.

Children and Underage Players

tkbat is strictly prohibited to persons under 21 years of age. We do not knowingly collect personal data from anyone under 21. If tkbat discovers that personal data has been collected from a player who is under 21, that account will be immediately closed, all data will be deleted in accordance with our retention policy (subject to any mandatory legal retention obligations), and any funds held in the account will be returned to the payment source used for deposits after identity verification of the guardian or parent. If you believe a minor is using tkbat, contact [email protected] immediately.

Changes to This Privacy Policy

tkbat reviews this Privacy Policy regularly and reserves the right to update it at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, we will notify you via an on-platform notification or by sending a message to your registered mobile number. Your continued use of tkbat after any update to this Policy constitutes your acceptance of the revised Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tkbat processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days. Our support team operates around the clock, 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Privacy support email: [email protected]